WILLIAM SALE

WORK EXPERIENCE

SERVICES PROJECT MANAGER

Digital Media Technology (Mar 2025 - Current)

  • Overseeing projects through all phases of the contract lifecycle.
  • Maintain positive and professional relationships with customers, acting as a trusted point of contact and ensuring expectations are met or exceeded.
  • Coordinate the continuous improvement plan, including ISO27001, ISO9001, ITIL, and SOC 2 compliance.
  • Track actual performance against Key Performance Metrics using data analysis.
  • Continuously develop and update documentation to support process improvements and maintain best practices.
  • Linux server administration.
  • Successfully identified company pain points and potential cost-saving areas, leading and implementing projects like Onetimesecret, self-hosted Vaultwarden, and Theopenem.
  • Take a hands-on approach to project delivery, ensuring commitments are met while maintaining high standards of documentation, accountability, and operational efficiency.

TECHNICAL SPECIALIST

Virgin Money (April 2022 - April 2024)

  • Sysadmin of Okta across 3 separate environments (dev, test, production).
  • Project managing implementation and decommission of apps in Okta.
  • Management of Okta Agents (patching and troubleshooting).
  • User Lifecycle Management: provisioning, deprovisioning, and managing access rights based on roles and responsibilities.
  • Implementing and managing single sign-on (SSO) solutions.
  • Configuring and managing multi-factor authentication (MFA) policies to enhance security.
  • Developing training materials and documentation for end-users and administrators.

IT PROJECT ENGINEER

Cera Care (February 2021 - April 2022)

  • Sysadmin for Google Workspace & Okta estate of 1200 users.
  • Expert at using GAM (Command line interface for Google Workspace).
  • Management of DNS at AWS (Route53).
  • Project lead on researching and implementing a remote desktop solution.
  • Implementation, rollout and management of remote desktops on Amazon Workspaces.
  • Project lead on researching and implementing an IAM solution.
  • Implementation, rollout and management of Okta to 1200 users.
  • Setup of Apps in Okta using SSO.
  • Implementation of Okta workflows to automate user onboarding and offboarding to reduce Helpdesk workload.
  • Project lead on migrating acquired businesses to our IT systems.
  • Scoping out businesses systems, documentation of and migration.
  • Migration of users, email, data and applications to Google Workspace.
  • Migration from MS Server, Exchange on prem and Office 365 to Google Workspace and other saas solutions.
  • Management and deployment of mobile devices via Maas360 and Google BYOD policies.

SENIOR INFRASTRUCTURE TECHNICIAN

Trust Networks (September 2020 - January 2021)

  • Management and support of Debian, Centos, Ubuntu Linux Servers & Apache web servers.
  • Build and setup of servers using Hyper V hypervisor.
  • Management and support of 300 remote machines across different clients via Kaseya.
  • Project Management and overseeing projects.
  • Migrating client services from external vendors onto our platforms.
  • Monitoring of internal and client services and proactively fixing.
  • Onsite support and building of Servers, Desktop PCs, Laptops and thin clients.
  • Installing and removing hardware from the Datacenter.
  • Patching cabinets.
  • Mentoring and training new staff.
  • Quoting clients for hardware or work needs.

SENIOR TECHNICAL CONSULTANT

Nimbus Hosting Hertford (September 2016 - September 2020)

  • Experienced in using Linux CLI.
  • Support of IIS, Apache, Litespeed and Nginx web servers.
  • Administration of MySQL, SQL and MSSQL databases.
  • Build and setup of servers using Xen & XCG-NG hypervisors.
  • Management and build of 100+ CentOS5/6/7, Ubuntu 16.04/18.04.
  • SSLs (Linux, Windows, installation, ordering and troubleshooting).
  • Primarily working with LAMP/LEMP stack.
  • Building load balanced solutions & Mysql Replication.
  • Troubleshooting website issues (code (PHP)or server related).
  • Project Management and overseeing projects.
  • Management and build of 100+ Windows Servers 2003/2008/2012.
  • Plesk, WHM, WHMCS and Base server builds / support.
  • Incinga and NAGIOS knowledge.
  • Website & server optimisation.

IT SYSTEMS ADMINISTRATOR

Samuel Whitbread, Clifton (September 2014 - September 2016)

  • Deskside support for Staff and students (1000+ users).
  • Management of Windows Server 2003,2008,2012 and server builds.
  • Running Network cabling and patching ports.
  • Maintenance and upkeep of 600~ Desktops, 200~ laptops and 150~ Chrome based machines.
  • Administration of VLANs across all network hardware.
  • Administration of Ruckus Wireless & APs.
  • Administration of Office 365.
  • Active Directory Administration (New user setup, Permissions, etc).
  • Creation of Group Policies and Maintenance.
  • Creation of System images and rollout (Windows Deployment Service, Microsoft Deployment Toolkit).
  • Powershell scripting.
  • Maintenance and administration of Hyper V Cluster.

IT SYSTEMS ADMINISTRATOR

Finlays Flowers LTD, Sandy (August 2012 - August 2014)

  • Managing and running Backups using tape media (Symantec Backup Exec).
  • Management of Windows Server 2003,2008,2012 and server builds.
  • Managing all Konica Minolta & Xerox Printers on site.
  • Deskside support of 100+ users locally and remote support of other sites.
  • Setup and maintenance of Citrix Application Services & Servers.
  • Management of Firewall and Antivirus (Sophos).
  • Management of Hyper V Cluster.
  • Management of local 2012 Exchange server.
  • Conversion of physical servers to virtual.

SENIOR IT ADMINISTRATOR

Plan-net, London (August 2011 - August 2012)

  • Active Directory (Password resets, Permissions, Folder permissions).
  • Remote support for Laptop and Desktops.
  • Windows 7 troubleshooting and support.
  • Filesite / Worksite with EMM integration troubleshooting and support.
  • Deskside support: Settings up new HP desktops, fixing faults, upgrading parts.
  • Application management (Deploying software remotely, manually installing software).
  • Workshare Professional support/troubleshooting.
  • Digital Dictation (Bighand) support and setup.

SENIOR HELPDESK TECHNICIAN

Fujitsu, Stevenage (July 2009 - August 2011)

  • Remote support for laptop and desktops.
  • Windows XP troubleshooting and support.
  • Network troubleshooting and support.
  • Cisco VPN Support (Broadband/Dial-up) Vodafone VRSA Wi-Fi, 3G, dial-up and Broadband support.
  • Office 2003 support (Word, PowerPoint, Excel, Publisher and Outlook).
  • Mentoring and supporting other team members.
  • Logging calls into TfS(Triole for Services ticket system).
  • LEAN training(Managing meetings and presenting).
  • Livelink troubleshooting and support (Document management system).
Download CV